We believe in transparency for every step, from our wheel to your home. Here's what you need to know about shopping with Clay Heart.

Thoughtful Shipping

Breakage Guarantee

Custom Glaze Orders

Every piece is carefully packed in eco-friendly materials and shipped worldwide. We aim for your pottery to arrive safely, ready for its new home.

While our stoneware is durable, if your Clay Heart piece arrives damaged, we'll replace it. Your satisfaction is our priority for durable, joyful living.

Dreaming of a specific color or collection? Contact us about custom glaze orders for unique pieces tailored to your vision.

Studio Terms & Care Guide

At Clay Heart, every piece is hand-thrown with care, resulting in subtle variations that make your stoneware truly unique. These slight differences in glaze application and form are part of the charm of handmade ceramics, celebrating the artisan's touch and ensuring no two pieces are exactly alike. We encourage you to embrace these unique characteristics as a testament to authentic craftsmanship.

To ensure your Clay Heart pottery continues to bring daily joy, we recommend gentle hand washing for pieces with delicate glazes, though most of our durable stoneware is dishwasher and microwave safe. Avoid sudden temperature changes to prevent thermal shock. For detailed care instructions, please refer to the specific product page or reach out to our studio support team.